Caliper Support
Need help with Caliper? Contact us at support@caliperscan.com.
Please include a brief description of the issue and, when relevant, the device and iOS version you are using. Do not send scan photos or other sensitive health information by email.
Troubleshooting
If Caliper is not working as expected:
- Confirm that you are using the latest version of Caliper.
- Close and reopen the app.
- Check your internet connection.
- Restart your iPhone.
- Try the action again.
If the issue continues, contact support@caliperscan.com.
Subscriptions and Purchases
Subscriptions are managed through your Apple ID.
To view or cancel a subscription:
- Open the Settings app on your iPhone.
- Tap your name.
- Tap Subscriptions.
- Select Caliper.
To restore a previous purchase, open a Caliper premium prompt or paywall and tap Restore purchases. Make sure you are signed in with the same Apple ID used for the original purchase.
Apple handles subscription billing and refunds. Refund requests can be submitted through Apple's purchase support service.
Delete Your Account
You can permanently delete your Caliper account from within the app:
- Open Caliper.
- Go to Profile.
- Tap Delete account.
- Follow the confirmation steps.
Account deletion is permanent and cannot be undone.
For assistance deleting your account, contact support@caliperscan.com.