Terms of Service

Effective Date: June 30, 2026

Operator: Caliper is operated by Crex Labs LLC, a California limited liability company.

Contact:

• support@caliperscan.com
• privacy@caliperscan.com

1. Acceptance of Terms

By downloading, installing, or using Caliper ("the app"), you agree to these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the app.

These Terms apply to all users of the app. Our Privacy Policy explains how we collect, use, and handle your information. By using the app, you also acknowledge that you have read the Privacy Policy.

2. Eligibility

Caliper is intended for adults 18 years of age and older. The app's scan flow requires you to provide your age, and you must be at least 18 to complete a scan. There is no separate age verification at account creation, but by creating an account, you represent that you are at least 18 years old.

We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided us with personal information, we will take steps to delete that information.

3. General Wellness Only / No Medical Advice

Caliper is a general wellness app. It is for informational and general wellness purposes only.

Caliper is not medical advice, a medical device, or a diagnostic or treatment tool. Nothing in the app should be interpreted as medical advice, diagnosis, or treatment.

• Do not use Caliper as a substitute for professional medical advice, diagnosis, or treatment.
• Do not use Caliper to make decisions about medical treatment, medication, eating disorder treatment or recovery, emergency care, or any health decision that carries medical risk.
• Consult a qualified healthcare professional before making any health-related decisions.

If you are experiencing a medical emergency, call your local emergency services immediately. Do not rely on Caliper for any emergency or urgent health situation.

4. Estimates and Limitations

Caliper provides estimates of body composition, body measurements, and related wellness metrics. These estimates are generated using your scan photos, demographic inputs (such as age, sex, height, weight, and race/ethnicity), and our machine learning models.

You should understand that:

• Results are estimates or image-derived measurements, not clinical measurements. They may be inaccurate, incomplete, or inconsistent.
• Many factors affect accuracy, including lighting, pose, clothing, camera angle, distance, device capabilities, and the demographic information you provide.
• Model limitations exist. Our models are trained on limited datasets and may not perform equally across all body types, demographics, or conditions.
• Trends over time may be more useful than any single estimate. Individual scan results may vary.
• We do not guarantee accuracy, specific results, weight loss, fat loss, muscle gain, or any particular health or fitness outcome.
• Estimates may differ from clinical measurements such as DEXA scans, hydrostatic weighing, or other medical body composition methods.

5. Accounts and Security

To use Caliper, you must create an account. You can sign in using email (one-time passcode), Apple Sign In, or phone number verification. You are responsible for:

• Keeping your account credentials secure.
• All activity that occurs under your account.
• Providing accurate information when creating your account and during scans.
• Notifying us if you believe your account has been compromised.

You must not share your login credentials, access another person's account, or attempt to bypass the app's authentication or security measures.

We use device-level session protections, including a device fingerprint tied to your session, to help secure your account.

6. User Responsibilities

When using Caliper, you agree to:

• Provide accurate demographic and profile information during scans.
• Use the app in a safe, lawful manner.
• Not upload or submit content that is illegal, harmful, abusive, threatening, or non-consensual.
• Not attempt to reverse engineer, decompile, disassemble, or derive source code from the app or its backend services.
• Not scrape, crawl, or use automated tools to access the app or its data.
• Not attempt to overload, disrupt, or interfere with the app's servers, services, or infrastructure.
• Not circumvent or attempt to bypass any security, access control, rate limiting, or usage restriction in the app.

When you export, save, or share content from Caliper, including report images, progress images, CSV exports, screenshots, or other app-generated outputs, you are responsible for choosing what to share and with whom. Shared outputs may contain personal wellness information, body composition estimates, measurements, weight, dates, progress changes, or scan-derived silhouettes, outlines, or contours depending on the options you select. Once you share content with another person, app, service, or destination, Caliper does not control how that recipient or service uses, stores, redistributes, or deletes it.

7. Scan Capture and Content

When you use the scan feature, you take front and side photos through a guided camera flow. These photos, along with your demographic inputs, are sent to our servers for processing.

• You should only scan yourself. Do not scan another person unless you have their explicit, informed consent and lawful authority to do so.
• Photos are processed by our analysis pipeline. In the primary scan flow, raw photos are processed in memory and are not stored long-term. Silhouettes, measurements, composition estimates, and derived artifacts are stored in your account. For more detail on how scan data is handled, see our Privacy Policy.
• You are responsible for any content you submit through the app.

8. Subscriptions, Purchases, and Billing

Caliper offers both free and premium features.

Free features may include limited scan access and basic body composition estimates, as described in the app or on the App Store.

Premium features include scan-by-scan body shape comparison, progress insights and guidance, full body fat and lean mass history, goal projections, and data export. Premium access requires an active subscription.

Payments and Subscriptions

• All payments for Caliper subscriptions are processed by Apple through the App Store. Caliper does not receive or store your payment card details.
• Subscription pricing, terms, and available plans are displayed in the app and on the App Store at the time of purchase.
• Subscriptions automatically renew unless you cancel before the end of the current billing period.
• To manage or cancel your subscription, go to Settings > [your name] > Subscriptions on your iPhone, or visit the App Store.
• Refund requests are handled by Apple according to Apple's refund policies. Caliper does not process refunds directly.
• We use RevenueCat to manage your subscription entitlement status. RevenueCat receives your app user identifier and subscription event information from Apple.

Feature and Pricing Changes

We may modify, add, or remove features or change pricing for future subscription periods. Changes to pricing will not affect your current billing period. We will provide reasonable notice of material changes where required by applicable law or platform rules.

9. Free Trials and Promotional Access

We may offer free trials, promotional pricing, or limited-time access to premium features. The specific terms of any trial or promotion will be presented to you before you enroll. If a free trial converts to a paid subscription, you will be charged at the end of the trial period unless you cancel before it ends. Cancellation is managed through your Apple subscription settings.

10. Data Export and Account Deletion

Data Export

Premium subscribers can export their scan history as a CSV file from the Profile tab in the app. Exports are limited to three requests per 24-hour period.

Account Deletion

You can delete your account from within the app by going to the Profile tab and selecting "Delete Account." You will be asked to confirm twice before deletion proceeds.

When you delete your account, your personal identity information (such as your name, email address, phone number, and Apple identity) is removed from our systems. Your local session and credentials are cleared from your device. Scan history, body composition results, silhouette images, derived artifacts, measurements, weight logs, goals, progress data, and related scan/body data may be retained in de-identified form as described in the deletion confirmation and our Privacy Policy. We may use retained de-identified data for product improvement, model evaluation, safety, abuse prevention, research and development, and improving Caliper's models and services.

Privacy Requests

For requests to access, correct, or delete your data beyond what is available in the app, contact us at privacy@caliperscan.com.

11. Intellectual Property

The Caliper app, including its software, design, user interface, machine learning models, content, trademarks, logos, and related materials, is owned by or licensed to Crex Labs LLC and is protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the app on your personal iOS device for your own personal, non-commercial use, subject to these Terms.

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works based on the app or any part of it, except as expressly permitted by applicable law.

You retain ownership of the information and content you provide to Caliper (such as your demographic inputs and feedback). By using the app, you grant us the rights needed to use, process, store, display, and create derived outputs from the information you submit solely to operate, maintain, secure, and improve Caliper, as described in these Terms and our Privacy Policy.

12. Feedback

If you submit feedback, suggestions, ideas, or other input to us (whether through the in-app feedback feature, email, or otherwise), you agree that we may use that feedback for any purpose without obligation to compensate you or keep it confidential. You should not submit feedback that you consider proprietary or confidential.

13. Third-Party Services

Caliper relies on third-party services to operate, including:

• Apple / App Store for payment processing and subscription management
• RevenueCat for subscription entitlement tracking
• Mixpanel for product analytics
• Firebase / Google for phone number authentication
• Resend for email delivery (sign-in codes and feedback)
• Google Cloud Platform for cloud infrastructure, compute, storage, and database services

These third-party services have their own terms of service and privacy policies. We are not responsible for the practices, availability, or content of third-party services. Your use of Caliper is also subject to any applicable terms from Apple, including the Apple Media Services Terms and Conditions.

14. Service Availability

We strive to keep Caliper available and functioning, but we do not guarantee uninterrupted or error-free service. The app or its backend services may be temporarily unavailable due to:

• Scheduled or unscheduled maintenance
• Server or infrastructure outages
• Network connectivity issues
• Device compatibility issues
• Third-party service provider downtime
• Circumstances beyond our reasonable control

We are not liable for any loss or inconvenience caused by service interruptions.

15. Disclaimers

THE APP AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Any warranty that the app will be accurate, reliable, complete, or error-free.
• Any warranty that estimates or results will be clinically accurate or suitable for medical use.
• Any warranty that the app will meet your specific requirements or expectations.

Caliper is not a medical device and has not been evaluated or approved by the FDA or any other regulatory body for medical use. Do not rely on the app for medical decisions.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Crex Labs LLC, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of or inability to use the app, including but not limited to:

• Damages related to health decisions, fitness decisions, or dietary decisions made based on estimates or information from the app.
• Loss of data, revenue, profits, or anticipated savings.
• Personal injury or property damage related to your use of the app.
• Unauthorized access to or alteration of your data.
• Any third-party conduct or content.

To the extent permitted by applicable law, our total aggregate liability for all claims arising out of or related to these Terms or the app shall not exceed the amount you paid to us (through Apple) in the twelve (12) months preceding the event giving rise to the claim, or fifty dollars ($50), whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the fullest extent permitted by law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Crex Labs LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your violation of these Terms.
• Your misuse of the app.
• Your violation of any applicable law or regulation.
• Content you submit through the app.
• Your infringement of any third-party rights.

18. Termination

We may suspend or terminate your access to the app at any time, with or without notice, if we reasonably believe that:

• You have violated these Terms.
• Your use of the app poses a security risk or legal risk.
• Continued access is not in the interest of other users or the service.

You may stop using the app and delete your account at any time through the Profile tab.

Upon termination, your right to use the app ends immediately. Sections of these Terms that by their nature should survive termination (including Disclaimers, Limitation of Liability, Indemnification, and Governing Law) will continue to apply.

19. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the Effective Date at the top of this page. If we make material changes, we may also notify you through the app.

Your continued use of the app after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you should stop using the app and delete your account.

20. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of laws provisions.

Any dispute arising out of or related to these Terms or the app shall be resolved in the state or federal courts located in Sacramento County, California, and you consent to the personal jurisdiction of those courts.

21. General Provisions

• Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Crex Labs LLC regarding the app.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
• Assignment. You may not assign or transfer your rights under these Terms. We may assign our rights and obligations without restriction.
• No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.

22. Contact Us

If you have questions about these Terms, please contact us:

• General support: support@caliperscan.com
• Privacy inquiries: privacy@caliperscan.com
• Address: Crex Labs LLC, 2108 N ST STE N, Sacramento, CA 95816, United States